Terms and Conditions
Last updated: September 8, 2026
1. Definitions
“Site” — the damaged.style website and its associated subdomains/applications. “Customer” — any natural or legal person accessing the Site or placing an Order. “Consumer” — a natural person acting for purposes outside their trade, business, craft, or profession, in accordance with Romanian Law No. 296/2004 and Government Emergency Ordinance No. 34/2014. “Product” — any item offered for sale on the Site, including the Mystery Box (Chapter 9). “Order” — the purchase request submitted through the Site’s checkout process. “Production and Fulfillment Partner” — the third-party provider that manufactures and ships the Products on order, on behalf of DAMAGE.
2. Legal Capacity and Acceptance of Terms
This document is issued by ORICE DE LA TARA S.R.L. (“DAMAGE”, “we”). Contact: contact@damaged.style. The Site is intended for persons over 18 years of age. Minors may place an Order only with the consent and under the supervision of a parent or legal guardian, who assumes responsibility for the Order. Using the Site or placing an Order constitutes full acceptance of these Terms and of the Privacy Policy. If you do not agree, please do not use the Site. We may update this document periodically; the date of the latest update appears in the heading. Changes do not apply retroactively to Orders already confirmed.
3. Products and Prices
The price varies depending on your location — we display prices in RON, EUR, and USD. Prices include VAT and free standard shipping, except where stated otherwise on the product page. Colors may vary slightly from the physical product due to your screen or the made-to-order production process — this does not, by itself, constitute non-conformity. We may correct obvious pricing or description errors, including after an Order has been placed; in such cases we will contact you and you may choose to confirm the Order at the correct price or cancel it with a full refund. If an ordered Product becomes unavailable, we will notify you and refund you in full within a maximum of 14 days.
4. Placing an Order
An Order is placed once you complete your delivery details, choose a shipping method, enter your payment details (card or another method), and confirm that you accept the Terms and Conditions and the Return Policy. By clicking “Place Order” you accept the obligation to pay. The contract is considered concluded upon electronic confirmation of the Order, sent by email. We may refuse or cancel an Order before confirmation (technical error, reasonable suspicion of fraud, unavailable product, invalid address). An already-confirmed Order may only be cancelled for similar reasons, with notice and a full refund within a maximum of 14 days. If an issue arises (print file, address verification, suspected fraud), we may place the Order on hold and contact you; you have up to 30 days to resolve it. If unresolved, we will cancel the Order with a full refund, except where production has already begun.
5. Payment
Payments are processed exclusively through Stripe. We do not collect or store your full card details — these go directly to Stripe’s secure, PCI-DSS-certified infrastructure. The price shown on the product page is the final price payable, regardless of your delivery country — it includes VAT as well as any applicable customs or import duties. No additional costs are added at checkout, except for express shipping, if selected.
6. Delivery
Products are shipped through our production and fulfillment partner or the couriers it selects. Displayed delivery times are estimates. You are covered until delivery: if a product is lost or damaged in transit, the responsibility is ours, not yours. Final delivery is handled by third-party couriers; your parcel may be delivered to a post office or a pickup point, depending on the courier. We do not deliver to PO Boxes. Please provide accurate details at checkout (name, address, phone number) — we are not liable for delays caused by incorrect or incomplete information. The price includes all applicable customs and import duties — you will not pay anything extra on delivery, regardless of destination. The only additional cost is express shipping, if selected.
7. Right of Return (14 days)
You may change your mind and return the product, with no need to give a reason, within 14 calendar days of receiving it. Notify us by email at contact@damaged.style. We will confirm receipt of your notice by email. The product must be returned unused, with all original tags attached, within 14 days of your notice. Return shipping costs are your responsibility, except for defective or incorrect products. Refunds are issued within a maximum of 14 days of your notice, using the same payment method, with no additional costs. We may wait until we receive the product, or proof that it has been shipped, whichever is earlier. Exceptions: sealed products that cannot be returned for hygiene reasons once unsealed, and products made specifically to your order. This is the right of withdrawal provided for under Government Emergency Ordinance No. 34/2014 (Directive 2011/83/EU).
8. Legal Warranty of Conformity
All DAMAGED products carry a 2-year conformity warranty from the date of delivery. The warranty covers genuine product defects and does not cover normal wear from wear and washing, or damage caused by improper use. For complaints, email us at contact@damaged.style, describe the issue, and attach photos if possible.
9. Mystery Box
The Mystery Box is a surprise product, personalized for you. When ordering, you fill in a short form about your interests and preferences, and we curate the contents of the box based on your answers. Boxes are limited each month, and the contents differ completely from one box to another — no element is guaranteed to be identical between two boxes. It may contain DAMAGED items, some available exclusively through the Mystery Box and nowhere else on the Site, as well as other assorted items — some new, some second-hand (e.g., perfumes, books, collectible items). The exact composition and individual value are not guaranteed. This is clearly stated on the product page, and you separately confirm your understanding of it at checkout. As a product made and personalized specifically based on your answers, the Mystery Box is exempt from the 14-day right of withdrawal set out in Chapter 7, under the legal exception for products made to the consumer's specifications (Article 16(c) of Government Emergency Ordinance No. 34/2014). As our own policy, if an item from the box does not suit you, we do not offer a cash refund — we may replace it with another item, agreed upon by email, or with a product from the Site. Items sealed for hygiene reasons cannot be exchanged or returned once unsealed. We personally handle every Mystery Box order. If you have a question or issue with the contents of your box, email us at contact@damaged.style with the subject "Mystery Box" and we will help you directly. As required by law, we are responsible for the safety and conformity of all products included in the box, including cosmetic items and general product safety requirements. Nothing in this document limits our legal liability for dangerous or non-conforming products. Dissatisfaction based solely on the surprise nature of the contents (personal preference) is not, by itself, grounds for non-conformity — but the right to return a defective, damaged, or dangerous product remains fully applicable (Chapter 8).
10. Intellectual Property
The DMG (DAMAGED) name, logo, design, text, photographs, and the Site’s source code are our property or used under license. They may not be reproduced or used commercially without our prior written consent.
11. Use of the Site
Use the Site in good faith. Bots, automated scraping, or unauthorized access to our systems are not permitted.
12. Limitation of Liability
Our liability for indirect damages is limited to the value of the relevant Order. This limitation never applies to serious situations provided for by law (for example, injury caused through our fault) or to your return and warranty rights, which remain fully applicable.
13. Personal Data Protection
Your data is processed in accordance with the GDPR (Regulation (EU) 2016/679). Full details are available in our Privacy Policy.
14. Force Majeure
We are not liable for delays caused by unforeseeable events beyond our control. If such an event lasts more than 30 days, either party may request cancellation of the contract, with a full refund for undelivered products.
15. Dispute Resolution
We first try to resolve issues amicably (contact@damaged.style). You may also contact: -The National Authority for Consumer Protection (ANPC) — www.anpc.ro -The European Online Dispute Resolution platform (ODR) — ec.europa.eu/consumers/odr -The competent courts
16. Governing Law
These Terms are governed by Romanian law. Any dispute is resolved, where possible, amicably; otherwise, before the competent courts in Romania or, if you are a consumer residing in another EU member state, before the courts of your state of residence.
17. Contact
Questions? Email us at contact@damaged.style